PnS Hostings Service Agreement / Service Contract "the Agreement?, "AUP? "Service Contract? specify the terms, conditions, and obligations which a customer agrees to accept by the his/her or its conduct of using the Services of PnS Hostings for the registration and renewal of the registration of a contract, or by opening an account for any of its services with PnS Hostings for such purpose.
By using or continuing to use PnS Hostings services, you are automatically agreeing to the terms of this document. Any abusing/harming/negative/exceeding of processes/database/files/directory/services or action is strictly prohibited otherwise PnS Hostings own the rights to suspend or terminate services without any notice or prior information.
PnS Hostings will not entertain reseller's clients' queries. If resellers want their end users to be entertained by PnS Hostings then there?s a separate fee to be paid by re seller which can be obtained with the Sales team of PnS Hostings upon request.
Addon Domain is not allowed in Reseller Plans. The clients will not be able to add any domain as add-on domain and they need to add it as new cPanel account.
The mails in deleted folder will get automatically deleted after 30 days. Rest items will get automatically deleted after 3 months. (Not from the MS Outlook but from email server).
Client is allowed to keep only relevant mails keeping in consideration the mailbox size limitations. PnS Hostings allow only 500 MB mailbox size, 5 GB as total mailbox size per domain.
It is the client's responsibility to change the nameservers. The propagation time for changes to reflect would be 48 hours and it can even exceed due to registry problems, ISP issues or technical factors whatsoever. The company in all such cases cannot and shall not be held liable to for changing of nameservers or any delay associated with it. No complaint tickets in this regard shall be entertained also.
All genuine and valid password reset requests from owners originating from member control panel shall be processed and completed. In case of any disputes, the FTP log and other system specific details shall be made available to concerned government authorities, if a proper request is received from concerned authority.
Search Engine Optimization (SEO) farms or similar are strictly forbidden on PnS Hostings's servers and networks. SEO farms create undue strain and resource abuse on any given server and affect all clients.
Bittorrent applications, trackers,and clients as well as any file-sharing/peer-to-peer activities are permitted.Prime bank or bank debenture-related sites, lottery sites, muds or online RPG's, hate sites, hacker-related sites, sites promoting illegal activity, IP scanner or other hacking tools, mail bombing or spam scripts, or forums and websites that distribute or promote warez content are expressly forbidden.
The abovementioned services / web content create undue system load on our servers and should only be run in a dedicated server environment. All violations will be shut down immediately and may result inaccount suspension and/or termination.
Any attempts to undermine or cause harm to a PnS Hostings Internet Solutions server or customer of PnS Hostings is strictly prohibited.The client is solely responsible for the content or data hosted at his/her website/server. He/she will be directly responsible for any legal action that may arise due to content hosted at his/her website/server.If asked by government authorities, PnS Hostings has full rights to share client's details/data even without client's approval.Spamming is not allowed.
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a family member, guest, friend, or your employee. Therefore, you must take proper steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or try to gain unauthorized access to another network or server.Your password grants access to your account. It is your responsibility to keep your password secure
Sharing your account access and passwords with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.
You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
Attempting to obtain another user’s account password is strictly prohibited, and may result in termination of service.
You may not attempt to circumvent user authentication or security of any host, account or network. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, however are not limited to cracking tools, password guessing programs or network probing tools.
You may not attempt to interfere with service to any host, user or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, attempts to “crash” a host and deliberate attempts to overload a service.
Users who violate network or systems security may incur civil or criminal civil liability. PnS Hostings will cooperate fully with investigations of violations of network or system security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
All ssl certificates will be issued instantly and certificates that requires extended validation may take time and time will depend upon the certificate issuer authority
No refund will be processed after 12 days period from order date.
All services activated instantly after payment confirmation.No refund will be provided upon cancellation of order
Customer/Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to customer/Subscriber. Customer/Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service or, on the annual renewal date in case of services purchased annually. The above applies to all accounts and services provided by PnS Hostings.
Payments are accepted only in the form of Cheques, Credit Cards or any other payment option communicated by company. Charges for all services are payable prior to the beginning of each service period. Failure to pay in no way relieves the customer obligations to make full payment.
PnS Hostings retains full rights to charge for or alter specifications or discontinue any of the services/ features offered under the various schemes at any time, without any prior notice.
It shall be our endeavor to set-up the server within 1 working days of the receipt of completed form along with the payment (realization) If however, there is a delay for any unforeseen circumstances, the customers are requested to kindly bear with us. Additional or customized services are available at extra cost as applicable and mentioned in the hosting scheme.
You accept that your account may be temporarily or permanently suspended without any prior notice or information to you in any event of non-payment from your side for any of PnS Hostings services.
Cheques and Drafts returned for any reason are subject to returned item charge. Service will be interrupted on accounts that reach 5 days past due. Service interrupted for nonpayment may be subject to a reconnect charge fixed at the sole discretion of PnS Hostings. Accounts not paid by due date may be subject to a late fee at the sole discretion of PnS Hostings. Accounts that are not collectable by PnS Hostings may be turned over to an outside collection agency for collection
Payments to PnS Hostings are Proceesed according to our policies. If you desire to cancel your account, please submit cancellation request anytime.
The Company may temporarily deny all services provided or terminate this Agreement upon the failure of customer to pay charges when due. Such termination or denial will not relieve customer of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees. End customers affected by a re sellers failure to pay their dues, will be able to contact PnS Hostings and receive service directly only after the servers have been canceled.
In case your hosting service expired before the expiration of your domain then the Parking page of our company is shown and it is removed when the payment of hosting renewal is realized to us.
Information will be provided during sign up. discount may be recurring or one time.
Regarding dispute related to domain ownership or account ownership, client has to deal by his own with the current owner of domain/accounts. In case of disputes, the client needs to contact the cyber cell.
15 Day Money Back Guarantee applies to the following: Shared Hosting,Reseller Hosting, SSL Certificates
15 Day Money Back Guarantee does not apply to nor are refunds available for the following services:Domain Registration/Renewals/Transfers, Dedicated Servers, Hybrid Dedicated Servers, Virtual Private Server, CMS Website, Any third party solution that you buy with PnS Hostings reference
Note that the 15 day period ends exactly 15 days from the day on which account was originally activated (not the day the order was placed). It is not valid towards account renewals. This guarantee is VOID if your account violates our service usage guidelines. Setup fees are non-refundable . External services or third party services, such as but not limited to, dedicated IP addresses, installation charges, third party softwares, etc., are non-refundable. All bank charges, applicable taxes and a reasonable processing fee will be deducted while processing any refunds. All Refunds and Reimbursements will take up to 15 Business Days from the date of receipt of the request, to process. The refunds will be made available in the client area.
We do offer 8-10% amounts to our affiliate on new referals. {Commision amount may vary(decreased) according to refered service}. Recurring commission will be paid only for vps hosting customers referal and it will be decreased to 4-5% after 1 year or 6 month recurring commision /renewals. Their will be no commision for renewals which are more than 1.5 years recurring.
In case of shared/reseller Hosting, ssl, sitelock, domain name comission will be one time. Commision amount can be used for future invoice payment with us. Generally we do not transfer commision amount to affiliates account.We do in some cases only, t&c applies
Please do not provide your sensitive information to our agents/executives etc like login details, passwords, banking info etc on Skype Chat. You may also not make any commitments on Live chat. All such commitments, disclosures and interactions with our team would solely be at your own risk and PnS Hostings do not deem valid or vouch for the authenticity of all such interactions. PnS Hostings recommends that for all complex and advanced issues customer duly raise a ticket by logging into their member control panel.
PnS Hostings, provides 24/7 technical support to all customers/subscribers for the softwares we installed during the server setup and provided by us. PnS Hostings does not provide technical support for your customers/clients.
We always treat our customers with the utmost respect and expect the same from you too. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. A prorated refund may be issued on a case-by-case basis
In case of migration/upgradation, your (client's) old server/account/services will be terminated in 48 hours of the activation of the new server/account without any further intimidation. It is the client responsibility to ensure the full completion of migration from old server/account within 48 hours of getting the new account details. After this duration PnS Hostings will not be liable for any data loss/mishappenings. Only the authorized account holder or an authorized contact may cancel the account. Authorized contacts are appointed only by the account holder. In the event of cancellation, customer will automatically be billed for any excess usage during the then-current calendar month
If you desire to cancel/terminate your account, please raise a ticket in the member control panel 3 days in advance.
In case of non-payment, all services will be suspended/terminated as per the service's expiry date.
PnS Hostings will not be responsible for any data loss, providing any data after suspension or termination of services.
We reserve the right to refuse service to anyone at any time for any reason.
The laws of the Republic of India shall govern this agreement.
In any event of dispute the area of Jurisdiction would be Jaipur only.
By placing, hiring and continuing to maintain or place information at PnS Hostings servers you are stating and acknowledging that you have read the aforementioned terms and conditions and that you understand such terms and conditions and agree to be bound by them.
For any queries regarding terms of service, kindly open support ticket or contact us via live chat
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